Carpet Cleaning Bayswater Service Terms and Conditions
These Terms and Conditions set out the basis on which Carpet Cleaning Bayswater provides carpet, upholstery and related cleaning services to residential and commercial customers. By making a booking, you agree to be bound by these Terms and Conditions, which form a contractual agreement between you and Carpet Cleaning Bayswater.
You should read these Terms and Conditions carefully before placing any booking for services. If you do not agree with any part of these terms, you should not proceed with a booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Client means the person, firm or company booking the services, whether for themselves or on behalf of another party.
Company means Carpet Cleaning Bayswater, the provider of the services.
Premises means the property or location where the services are to be carried out.
Services means carpet cleaning, rug cleaning, upholstery cleaning and any other cleaning or related services which the Company agrees to provide to the Client.
Booking means a request by the Client for the Company to provide services, whether made online, in writing, or by any other method agreed by the Company.
2. Scope of Services
The Company provides professional carpet cleaning and related services at residential and commercial premises within its service area. The specific services to be delivered, including the areas, rooms and items to be cleaned, will be set out in the booking confirmation or agreed in writing between the parties.
The Company will use reasonable skill and care in delivering the services and will make every effort to achieve a high standard of cleanliness based on the condition and type of carpet, rug or upholstery at the time of service. However, the Company does not guarantee that all stains, marks or odours will be completely removed, particularly where they are permanent, have set over time, or have been treated previously with unsuitable products.
3. Booking Process
All bookings are subject to availability and acceptance by the Company. A booking will be regarded as confirmed only when the Company has acknowledged it and provided confirmation details, which may include the date, time window, description of services and applicable charges.
The Client is responsible for providing accurate information at the time of booking, including the size and type of the premises, the number and type of carpets and items to be cleaned, access details, and any known issues such as heavy soiling, infestation, water damage or delicate fabrics. Failure to provide accurate information may result in additional charges, a need to reschedule, or the Company being unable to complete the work as originally quoted.
The Company reserves the right to refuse a booking at its discretion, including where the premises are unsafe, access cannot be provided, or the requested work falls outside the services typically provided by the Company.
4. Access to the Premises
The Client must ensure that the Company’s operatives have safe and reasonable access to the premises at the agreed time. This includes access to electricity, running water and adequate lighting where required for the services.
If the Client lives in a building with restricted access, parking controls, or other entry requirements, the Client must communicate these in advance. Any parking charges or access fees incurred in order to carry out the services will be charged to the Client and may be added to the final invoice.
If the Company is unable to gain access to the premises at the agreed time due to circumstances within the control of the Client, this may be treated as a late cancellation and may be subject to a cancellation fee as set out in these Terms and Conditions.
5. Client Responsibilities
The Client agrees to prepare the premises in a reasonable manner prior to the arrival of the Company’s operatives. This may include moving small items from floors, removing fragile or valuable objects from the work area, and ensuring that pets and children are kept at a safe distance from machinery, chemicals and wet surfaces.
The Company’s operatives are not responsible for moving heavy furniture, fragile items, electrical equipment, or personal belongings. If the Client requests assistance with moving items, this will be carried out only at the discretion of the operatives and at the Client’s risk.
The Client must inform the Company of any existing damage, stains, wear, discolouration or weaknesses in carpets, rugs or upholstery, including fraying, loose seams, shrinkage risk, unstable dyes or previous repairs. The Company will not be liable for damage where such issues pre-existed the service or where the Client failed to provide relevant information.
6. Pricing and Quotations
Prices for services may be provided as fixed fees, hourly rates or per-room or per-item charges, depending on the nature of the work. Any quotation provided by the Company is based on the information supplied by the Client and is valid for a limited period as stated at the time of quotation.
The Company reserves the right to amend a quotation or apply additional charges where the information provided was inaccurate or incomplete, where the condition or size of the areas or items to be cleaned differs materially from what was described, or where additional services are requested on the day of the appointment.
All prices are stated in pounds sterling and, unless otherwise specified, are exclusive of any applicable taxes that may be applied in accordance with UK law.
7. Payments
Payment terms will be communicated at the time of booking. The Company may require a deposit to secure the booking, with the balance due on completion of the services, or may require full payment in advance for certain types of work.
The Company accepts the forms of payment that it confirms to the Client at the time of booking, which may include card payments, bank transfers or other methods. Cash payments may be accepted only where expressly agreed in advance.
Where invoices are issued with payment terms, the Client must pay all sums due by the stated due date. If payment is not received on time, the Company reserves the right to charge interest on overdue amounts at the statutory rate permitted under UK law and to recover any reasonable costs incurred in pursuing late payments.
8. Cancellations and Rescheduling
The Client may cancel or reschedule a booking by giving the Company reasonable notice. Unless otherwise specified at the time of booking, the following terms will apply:
If the Client cancels or reschedules more than 48 hours before the scheduled appointment time, any deposit paid may be refunded or transferred to a new booking at the Company’s discretion.
If the Client cancels or reschedules within 24 to 48 hours of the appointment, the Company may retain part or all of the deposit to cover administrative and scheduling costs.
If the Client cancels, reschedules, or fails to provide access with less than 24 hours’ notice, the Company reserves the right to charge a late cancellation fee, which may be up to the full quoted price of the services.
The Company may cancel or reschedule a booking due to unforeseen circumstances, such as staff illness, equipment failure, adverse weather conditions or access issues beyond its control. In such cases, the Company will seek to provide as much notice as possible and to agree an alternative appointment time. The Company will not be liable for any indirect loss or expenses incurred by the Client as a result of such cancellation or rescheduling.
9. Health, Safety and Environmental Compliance
The Company will comply with applicable health and safety legislation and will take reasonable steps to ensure that its operatives work safely while on the premises. The Client must not create conditions that compromise the health or safety of the operatives, such as obstructing escape routes, exposing them to hazardous substances, or failing to communicate known risks on the premises.
The Company uses cleaning products and equipment considered suitable for professional use. The Client should inform the Company in advance if anyone at the premises has particular sensitivities, allergies or medical conditions that may be affected by cleaning products, moisture, noise or machinery, so that reasonable adjustments can be considered.
10. Waste and Environmental Regulations
The Company will handle, store and dispose of waste arising from its services in accordance with applicable UK waste management and environmental regulations. This includes the responsible disposal of soiled water, residues, packaging and any waste generated during cleaning.
Where waste must be removed from the premises, the Company will do so only in compliance with relevant regulations and, where necessary, by using appropriately licensed waste carriers. Any additional charges for waste removal will be communicated to the Client in advance where reasonably practicable.
The Client must not ask the Company’s operatives to dispose of hazardous, regulated or prohibited waste, including but not limited to clinical waste, sharp objects, chemical containers, asbestos, or electrical equipment. If such materials are discovered during the service, the Company may suspend or adapt the work and will have no obligation to handle or remove those items.
11. Damage and Liability
The Company will take reasonable care to avoid damage to the premises and property while carrying out the services. However, the Client acknowledges that some risks may be inherent in cleaning processes, especially where fabrics or carpets are old, improperly installed, damaged, or incompatible with certain methods.
If the Client believes that any damage has occurred as a result of the Company’s services, the Client must notify the Company as soon as reasonably possible and, in any event, within 48 hours of completion of the work. The Client must provide a reasonable opportunity for inspection and shall not carry out any repairs or replacements before the Company has had the chance to assess the issue, except in an emergency.
The Company’s liability for any loss or damage arising out of or in connection with the services shall, to the fullest extent permitted by law, be limited to the lesser of the cost of repairing the damage or the total amount paid by the Client for the specific service during which the damage occurred.
The Company shall not be liable for loss or damage arising from:
Pre-existing defects, weaknesses, stains or wear in carpets, rugs, upholstery or other materials.
Failure of colours or dyes to be fast, shrinkage, stretching, warping or texture changes where such risks are inherent in the item or fabric.
Any indirect, consequential or economic losses, including loss of profits, loss of business, or loss of opportunity.
Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited under UK law.
12. Complaints and Service Issues
The Company aims to provide services to a professional standard. If the Client is dissatisfied with any aspect of the service, the Client should raise the issue with the Company as soon as possible and within 48 hours of completion of the work.
The Company will investigate complaints in good faith and may request additional information, photographs or access to the premises to assess the concerns. Where a complaint is justified, the Company may, at its discretion, offer a re-clean of the affected area, a partial refund, or another appropriate remedy.
13. Force Majeure
The Company shall not be in breach of these Terms and Conditions nor liable for any delay or failure to perform its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control, including but not limited to acts of God, extreme weather, fire, flood, epidemic, pandemic, strikes, lockouts, transport disruptions, or governmental restrictions.
14. Personal Data and Confidentiality
The Company will collect and process personal data provided by the Client in order to manage bookings, deliver services and handle payments, in accordance with applicable data protection laws in the United Kingdom.
The Company will take reasonable measures to keep such personal data secure and will not share it with third parties except where necessary to deliver the services, process payments, comply with legal obligations, or where the Client has otherwise given consent.
15. Amendments to These Terms
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Client’s booking will apply to that booking. The Company may publish the current version of these terms on its website or otherwise make them available upon request.
16. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, including any non-contractual disputes or claims.
17. General Provisions
If any provision of these Terms and Conditions is held to be invalid, illegal or unenforceable by a court or other competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable, and the remaining provisions shall continue in full force and effect.
No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy, nor shall any single or partial exercise preclude any further exercise of that or any other right or remedy.
The Client may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or transfer its rights and obligations to another business entity where reasonably necessary for operational purposes, provided that the Client’s rights are not materially affected.
These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the provision of the services, and supersede any prior understandings, representations or agreements, whether written or oral, relating to their subject matter.
Carpet Cleaning
Upholstery Cleaning
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Domestic Cleaning
House Cleaning
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